2/18/2010 Reflection

Managing turnover was the topic of the class discussion. Every organization recognizes that it needs satisfied loyal customers. If they don't it is probably only a matter of time before they are out of business. Success requires satisfied loyal employees. Research provides evidence that retaining employees help retain customers and increase sales. Organizations with ow turnover and satisfied employees tend to perform better. Then we talked about progressive discipline. Companies should have a policy in place and let their employees know about it. Documentation is critical in with company policies. Companies need to be assertive in telling employees about their expectations. That gives the employee the chance to meet those expectations before they are fired for something they didn't know about. We also touched on the definition of job satisfaction. Job satisfaction is a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values. We talked about how people will be more satisfied with their jobs as long as they perceive that their jobs meet their important values.